Terms of Service

You must be at least 16 years old (or the age of digital consent in your jurisdiction). You are responsible for the activity on your account, including content you upload (resumes, knowledge files, transcripts). Sharing account credentials is not permitted.

The Service is offered on a subscription basis. New accounts receive a 7-day free trial; no payment method is required to start the trial. Continuing to use the Service after the trial requires an active paid plan.

Billing is handled by Stripe. Recurring charges occur on the cadence you select (weekly / monthly / yearly). Charges are non-refundable except as required by applicable consumer-protection law. You may cancel at any time from Account & Billing — cancellation takes effect at the end of the current billing period.

Tax may be added at checkout depending on your billing address and applicable jurisdiction. Refunds for tax are governed by your local rules.

Your use is governed by the Acceptable Use Policy. That document is incorporated by reference and forms part of these Terms.

The Service uses third-party AI models to generate answers, summaries, and reports. Output may be inaccurate, incomplete, or out of date. You are responsible for verifying any output before relying on it for consequential decisions (interviews, examinations, professional work, financial moves, medical questions).

The Service is not professional advice (legal, medical, financial, etc.). Where you need professional advice, consult a qualified professional in that field.

Our handling of personal data is described in the Privacy Policy.

We grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the Service for your own personal or internal-business purposes during an active subscription. You may not:

• resell, sublicense, or rent the Service;
• reverse-engineer, decompile, or attempt to extract the underlying source or model weights;
• build a competing product on top of the Service or scrape its outputs at scale;
• use the Service to train another machine-learning model.

You retain ownership of any content you upload (resumes, knowledge files, voice samples, recordings). You grant us a limited licence to process that content as necessary to provide the Service, including transmitting it to AI providers. We do not use your content to train third-party models.

You may stop using the Service at any time. We may suspend or terminate your account if you violate these Terms or the Acceptable Use Policy, or if your account poses a risk to the Service or other users. On termination, you lose access to subscription features; your data may be deleted after a reasonable retention period as described in the Privacy Policy.

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, our aggregate liability for any claim arising out of or related to the Service will not exceed the amounts you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or lost data, even if advised of the possibility.

We may update these Terms from time to time. We will revise the effective date above. Material changes are communicated to active subscribers by email. Continued use of the Service after a change constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the jurisdiction in which T20 Media is established, without regard to conflict-of-laws principles. Disputes will be resolved in the courts of that jurisdiction unless mandatory consumer-protection law in your country provides otherwise.

For questions about these Terms: legal@t20media.com.